Return & Replacement Policy

Last updated: October 30, 2025

At LIVICRAFT, we take great care in handcrafting and inspecting every product before dispatch. Since all our items are handmade, we follow a strict No Return / No Refund Policy. However, we do offer replacement for damaged or defective items under specific conditions.

1. Replacement Eligibility

  • You must contact us within 48 hours of delivery via email or WhatsApp.
  • You must provide a clear unboxing video showing the damage or defect at the time of opening the package.
  • Replacements are only provided for items damaged during shipping or if the wrong product is sent.

2. Non-Replaceable Items

  • Products damaged due to customer mishandling after delivery.
  • Customized or personalized items.
  • Minor variations in color, fabric texture, or embroidery — as these are natural in handmade items.

3. Replacement Process

  1. Send us your order number, unboxing video, and issue details at support@livicraft.in.
  2. After verification, we’ll approve your replacement request within 2–3 business days.
  3. A new product will be shipped to you at no extra cost once the request is confirmed.

4. Refunds

Refunds are not applicable. We only provide replacement for eligible damaged products.

5. Contact for Support

If you face any issues with your order, reach out to our customer support:

Email: support@livicraft.in
Address: Gonda, Uttar Pradesh, India